EXCHANGES ONLY FOR STORE CREDIT

We accept returns for store credit only however; you must contact us and items must be returned within 8 days of delivery. Shipping charges will not be returned. The buyer is responsible for return shipping costs and insurance. Items must be returned unworn and in new condition. Items showing signs of wear or damage will not be accepted. We highly recommend insuring your return! We accept no liability for items lost or damaged during the return shipping process. These are fragile/handmade pieces please do not ship them unprotected. *Please, please, please DO NOT send your item in an envelope without bubble wrap. These returns will not be accepted and will be returned to the sender.

We do not accept returns due to customer sizing errors. If you are unsure of your size, we recommend that you have your finger sized by a jeweler. 

Jackie The Label reserves the right to refuse returns on a case by case basis. If you have any questions please email Jacy@shopjackiethelabel.com

• All sales are final on custom order pieces. 

ALL SALE & DISCOUNTED ITEMS ARE FINAL SALE. Items purchased on sale or with a discount code are final sale and not eligible for return. This includes holiday sales and flash sale promotions. 

CHANGES & CANCELLATIONS

Please contact us immediately at Jacy@shopjackiethelabel.com to request a change or cancellation and we will do our best to accommodate. All canceled orders are subject to a 10% fee.

Orders can only be canceled prior to shipping. Once the order has shipped it cannot be canceled.