SHIPPING POLICY
Shipping
All orders placed will be processed within 24 business hours. Orders placed on Saturday or Sunday will not be shipped until Monday. In addition, orders placed after 3:00 PM, CST, will be shipped the following business day. All orders are shipped with tracking provided via email. Shipping time frame provided when checking out is an ESTIMATE provided by the service you select. These are not guaranteed. If you have questions or concerns please call us at 254-431-1301, or email us at Jacy@shopjackiethelabel.com
Domestic Shipping (excluding Alaska and Hawaii)
All of our packages are sent by the method Priority Mail or UPS. The price of shipping is calculated by the final shipping destination as well as the weight and cost of the items that are being shipped.
High Value orders are insured and may require signature at time of delivery.
International Shipping (plus Alaska and Hawaii)
We ship internationally. Shipping availability is calculated at check-out. Free shipping is not available for orders being shipped overseas or internationally. Questions about our international shipping? Email us!
Jacy@shopjackiethelabel.com
Damaged Products:
If you receive a damaged/defective item, please email jacy@shopjackiethelabel.com. Please include a picture of the damage and your order number.
Lost Packages:
Jackie The Label is not liable for packages that are lost or stolen and will not offer a refund. Jackie The Label is not liable for packages once they leave the store.
Shipping methods that DO NOT include insurance are NOT available at check out.
USPS Priority '(up to $100 insurance)' is selected at checkout that means the contents will be insured for UP TO $100 regardless of order value.
If UPS is selected the full value of the shipment will be insured.
Incorrect Orders:
We double check every order before it goes out, but we are human, and mistakes do happen. If you receive the wrong item or are missing an item contact us by: emailing jacy@shopjackiethelabel or call us at (254) 431-1301.